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View Diane Lebouthillier Profile
Lib. (QC)
Mr. Speaker, as I just reiterated, I have read the Auditor General's report and completely agree with all his recommendations.
In our first budget, we invested over $50 million in our call centres, which had been neglected for over 20 years. We hired more agents. We have an action plan in place. We want a more modern telephone platform that can meet our clients' needs. We are going to give training to the people who work in our call centres. We are going to create service standards that will meet Canadians'—
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