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View Diane Lebouthillier Profile
Lib. (QC)
Mr. Speaker, we acknowledge that there are wait times. The CRA's call centres have seen an 83% increase in calls since 2019, given that the agency is administering a COVID-19 program.
I want to thank all of our call centre employees who are working tirelessly to inform Canadians throughout this pandemic.
In the fall economic statement, our government announced almost $100 million in additional funding for the CRA's call centres, and we are working on finding more solutions to efficiently serve Canadians during tax season. We plan to make announcements in the near future.
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