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View Rhéal Fortin Profile
BQ (QC)
View Rhéal Fortin Profile
2020-01-29 17:01 [p.651]
Madam Speaker, as I said earlier, at the end of my remarks, I do not think we should be blaming the officers. As for the agency, we will have to see. The commissioner will deal with that.
There have been a good number of complaints, as I said. Many of them have been found to be valid, others not, but these are just the tip of the iceberg. That is how things are across all government services. The people who file complaints are just a fraction of those who could.
Many people are frustrated because their rights are being violated or because they are being mistreated by all types of government officials. However, those people will not necessarily file a complaint. It does not really matter whether half, three-quarters or one-quarter of CBSA officers have done something wrong. I am just saying that there have been many complaints and those complaints are just the tip of the iceberg.
This is therefore a glaring problem that Parliament needs to address. We must find a solution. Bill C-3 gives us that opportunity, which is great. I do not have here at my fingertips the figures or the percentage of clients being well served and poorly served. We do not need to count them to be able to bring in effective provisions that uphold everyone's rights.
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