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Stéphan Aubé
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Stéphan Aubé
2021-03-25 11:12
Basically, Mr. Richards, we did some in the fall—in September and then October. We started this process in July. We replaced some of the audio consoles in the interpretation booths to ensure that the interpreters had better protection. The new consoles are meeting higher standards for hearing protection. This is the major factor in why we have seen the number of incidents go down. I would say that the number of incidents is not going up. The number of incidents has really gone down and are staying down, sir.
We're also working on many other factors, as Madame DeBellefeuille talked about. We're ensuring that we have the proper microphones. We're working with the Translation Bureau to do more testing and to validate if we need to increase the norm as it relates to microphones.
We're doing many things, sir, to ensure that the quality is there in the audio chain, from the user participating in Zoom right up to our interpreter's booth and that health and safety is respected for the interpreters.
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