:
Good afternoon, everyone. We'll get our meeting 74 under way as we continue our study on the care of ill and injured members of the Canadian armed forces.
Joining us for the first hour is Colonel Homer Tien, a Canadian military trauma surgeon and military trauma research chair at Sunnybrook Hospital with the Department of National Defence.
Colonel Tien has been with the Canadian Forces since 1990. He has an undergraduate degree in biochemistry from Queen's, and received a medical degree from McMaster in 1992. He then posted with the 2 Field Ambulance at CFB Petawawa, and served as the unit medical officer for the 1st Battalion of the Royal Canadian Regiment. While at 1 RCR, he deployed to Croatia on Operation Harmony. He then deployed to Bosnia with IFOR on Operation Alliance. He then served with Canadian special forces at Dwyer Hill Training Centre as their first unit medical officer.
He has also deployed to Vancouver and to the Golan Heights, and has worked with Veterans Affairs in the recovery of RCAF airmen missing from World War II, in the Burma recovery mission.
He went to the University of Toronto to complete his general surgery training, his fellowship training in trauma surgery, and his master's degree in clinical epidemiology. He is now posted at Sunnybrook Health Sciences Centre as a trauma surgeon. He is the medical director for the Tory Regional Trauma Centre at Sunnybrook, and is co-chair of the U of T's trauma program. He is an assistant professor of surgery at the University of Toronto.
We welcome you, Colonel, to committee, and look forward to your opening comments.
:
Thank you very much, Mr. Chairman, and members of the committee. I'd like to thank you for the opportunity to appear at this important committee and to participate in the study you're conducting on the care of ill and injured military personnel.
As you can understand, this is a subject very close to me and I hope to be able to assist your deliberations in any way that I can. You've been provided with my biography so I'll try to avoid duplicating some of the talk on that. I did want to say that with my experiences as a general duty medical officer there were incredible experiences that helped to shape my career in the medical profession and during these deployments I treated injured Canadian Forces members in the pre-hospital and in the Role 1 setting. What I mean by that is I was attached to small operational units and provided capabilities in first aid, immediate life-saving measures, and triage.
You heard about my background in trauma surgery after that. As a Canadian Forces surgeon, I've also deployed to the NATO-led multinational stabilization force in Bosnia in 2003, to Kabul with ISAF in 2004, and multiple times to the Role 3 Multinational Medical Unit in Kandahar.
Role 3 refers to providing capabilities in specialist diagnostic resources, specialist surgical and medical capabilities, preventive medicine, and operational stress management teams. In my position as the national practice leader in trauma for the Canadian Forces, I'm the Surgeon General's adviser regarding hospital-based acute trauma care on deployed operations. I also provide advice to the Surgeon General regarding pre-hospital trauma care on deployed operations.
Based on my training and experience in Afghanistan, I'd like to inform the committee that I rate the acute trauma care provided to Canadian Forces members who are injured on deployment in southern Afghanistan as outstanding. I'd like to shed a little light on the process that injured military personnel go through when they become injured in Afghanistan. From January 2006 to July 2011, Canadian Forces members injured in southern Afghanistan were first treated in a pre-hospital setting by themselves, by their buddies, and by Canadian Forces Health Services combat medical technicians using the principles of tactical combat casualty care. Casualties were then transferred by either a road ambulance or by helicopter to the Role 3 medical unit.
Once there, Canadian Forces surgeons, anesthesiologists, and physicians would resuscitate and conduct life- and limb-saving surgery on injured members. When stabilized, the injured members would then be evacuated by the U.S. Air Force to the Landstuhl Regional Medical Center in Germany, a U.S. Army and Air Force institution. After ongoing treatment at the Landstuhl Regional Medical Center, Canadian armed forces medical teams would then transfer Canadian Forces members back to university-based trauma centres in Canada to receive quaternary-level care.
As I previously mentioned, our pre-hospital trauma care was outstanding and compares either similarly or more favourably to our allies. The Canadian Forces take the health care of our military personnel seriously and we published a study in 2011 looking at Canadian Forces members who died on deployment in southern Afghanistan. Of those who died, we classified only 2 of 63 as potentially preventable pre-hospital deaths. It's important to clarify that these were only potentially preventable as our methodology could not evaluate the tactical situation, which may have actually rendered the death non-preventable.
In a similar study of U.S. special operations deaths published in 2007, investigators rated 12 of 77 pre-hospital deaths as potentially survivable. In a larger U.S. study published in 2012, U.S. investigators using a slightly different methodology rated 24.3% of 4,596 pre-hospital U.S. military deaths as potentially survivable.
If a Canadian Forces member was injured and arrived with vital signs at the Role 3, an internal Canadian Forces Health Services study showed that a Canadian Forces member had a 97% chance of making it back to Canada alive. This represents a significant achievement in acute hospital level trauma care and, again, compares favourably to the experiences of our allies.
One reason why the level of CF trauma care is high is that many Canadian Forces clinicians are embedded within civilian hospitals. Research suggests that trauma care is better if centralized at regional trauma centres. Clinicians are more experienced with severe trauma cases and as a result, their patients have better outcomes. Of seven active duty Canadian Forces general surgeons, five are posted to university trauma centres. One is posted to a large community hospital and one works as a transplant surgeon at a university hospital.
With that, Mr. Chairman, I'd be happy to explore any of these areas, or any others, if you wish. I hope my opening remarks have provided you with a little background on the role of a Canadian Forces surgeon, and what it takes to provide care to these patients.
Thank you very much.
It's great to have you here, Colonel Tien. Congratulations on your achievements, especially in Afghanistan, but all through your career. You've broken a lot of ground in the most critical fields of trauma and advancing our knowledge and our practice on behalf of the Canadian Forces.
It says in your biography that you're the medical director for the Tory Regional Trauma Centre. I just want to point out to members opposite that there's no partisanship associated with that.
Voices: Oh, oh!
Mr. Chris Alexander: It's a surname.
You're also co-chair of the trauma program at the University of Toronto, and a professor. One position that I know you hold because we were there together when you took up this position—and it's not mentioned here—is that you are the Major Sir Frederick Banting Term chair in military trauma research, at Sunnybrook. That is a unique and new position that really fits into the drive that I think all Canadians are trying to see strengthened, and certainly this government is trying to see strengthened, to ensure there's innovation in this field. And what better place to do it than Sunnybrook, which I think was the first dedicated trauma unit in Canada.
Could you tell us how that position is allowing you to take some of your military experiences and bring them to clinical trials, or pursue research in a civilian setting?
:
Thank you very much for that excellent question. I'll speak both about the medical technicians and about nursing.
You've probably heard of this thing called tactical combat casualty care. This is a system of pre-hospital care that focuses directly on what injures soldiers on the battlefield. The Canadian Forces have run several large courses to prepare medical technicians to deploy. This paradigm came out in 1996, but it was really adopted probably in 2001-2002 with the beginning of Operation Apollo.
It focuses on simple manoeuvres, such as providing a tourniquet or providing a needle decompression for a collapsed lung. In fact, IV training in the pre-hospital setting is actually frowned upon now. It's less important, because there have been some studies to suggest that giving fluid early on in the field may actually be detrimental to patients.
The medics now are trained within this new paradigm called tactical combat casualty care. Having served in the Balkans in the nineties and in Afghanistan in this decade, I have to say the medical technicians have really come into their own. They have a defined mission. They have a defined specialty. No one provides better pre-hospital trauma care than they do. We have a pretty good way of providing pre-hospital care training for the medical technicians.
The nursing staff are now using the same model the physicians are using, which is the realization that if you're going to prepare for treatment for critically injured patients, you need to see critically injured patients in your normal day-to-day activity. Nursing staff are more and more embedded in hospitals, or they're sent for what we call “maintenance of competence”. There is a program under which we send nursing staff, particularly emergency medicine nurses, critical care nurses, and OR nurses to work in civilian hospitals to provide these skills so that when they deploy, they're able to treat our soldiers.
[Translation]
Mr. Chair and members of the committee, as it was mentioned, I am Colonel Fletcher. I currently serve as Director of Chaplaincy Strategic Support, which is essentially a chief of staff role within the Office of the Chaplain General.
[English]
I'm humbled to have been selected for promotion this summer, and God willing, I will assume the duties and responsibilities of chaplain general in September.
It's an honour and privilege for me to be at this hearing today as a representative of the chaplain general and of our chaplain branch. I want to thank the members of the committee for all the work you have done to study the many issues related to the care of our ill and our injured personnel. This is very important work, and your faithfulness and commitment to it, and your faithfulness and commitment to our men and women in uniform, are deeply appreciated. I sincerely hope that our presence here today will be of some assistance to you in that work.
All of our chaplains are qualified religious professionals who have been endorsed by their faith groups, recruited by the Canadian Forces, and mandated by the chaplain general to provide comprehensive religious and spiritual support, advice, and care to our men and women in uniform and to their families, and to thereby contribute to their spiritual well-being and readiness, which in turn enhance the effectiveness of the Canadian armed forces.
[Translation]
The chaplaincy has approximately 220 Regular Force members, and about 120 Reserve personnel. We come from over 20 different Christian denominations and represent the Jewish and Muslim faith groups, as well. Together, we are committed to providing religious and spiritual services in both official languages, and in all military settings.
[English]
The majority of our chaplains work at the unit level and in deploy operations. The relationship that's developed between a chaplain and the members of his or her unit can be profound, spiritually intense, and from our perspective, always deeply privileged.
[Translation]
Our reserve chaplains provide a critical connection between our reservists and the diverse support programs available to them. As trusted faith group leaders within their local communities, and as trained military chaplains, reserve chaplains act as advocates and helping professionals in times of joy and sorrow alike.
[English]
Our chaplaincy is recognized internationally for its leadership in multi-faith approaches to military chaplaincy, and we're committed to developing and expanding this expertise.
All of our chaplains are expected to provide a comprehensive ministry by facilitating and accommodating the religious beliefs and spirituality of those entrusted to their care, without compromising our own theological beliefs and without imposing our own religious doctrine or practice on others.
[Translation]
All of our chaplains are professionally trained to the master's degree level, and in some cases of specialization, beyond that level. We are experienced in spiritual leadership within our own faith groups, and we remain professionally accountable to those faith groups, throughout our military service.
[English]
In addition to providing ministry on our unit lines, duty chaplains respond to after-hours emergency calls and provide vital spiritual support and referrals, 24 hours a day, seven days a week. Reserve chaplains provide pastoral care and support to military personnel and their families in parts of our country where there are no regular force assets.
Over the past decade, our military has expanded and enriched its programs aimed at preventing, identifying, and treating mental health issues, and supporting those who face them. Strategically, the chaplaincy supports these programs by employing chaplains in key areas, such as the Landstuhl Regional Medical Center, in Germany, and as part of our third location decompression teams.
Selected chaplains pursue advanced studies in pastoral counselling, equipping them for work as chaplain clinicians within the multidisciplinary care teams serving our operational trauma stress support centres. At the tactical level, chaplains have also been assigned to work closely with the new joint personnel support units and integrated personnel support centres in order to provide care to our injured personnel, and to support the staff of these units in an effort to help mitigate the effects of compassion fatigue and caregiver burnout.
When any one member of our community is hurt, all of us share in the pain. When one member of our community is able to find healing, our entire community finds healing. Part of the woundedness experienced by our soldiers, sailors, and air force personnel is spiritual in nature, and part of their healing is also spiritual.
Working alongside our partners in the mental health community under the direction and leadership of a caring and committed chain of command, and with your support and engagement, we are making a profound difference in the lives of those who have been injured while serving our nation in uniform.
I am grateful for this opportunity to speak with you about the important work that we, as chaplains, do each and every day to support our ill and injured personnel and their families.
If I may beg your indulgence to take just another moment, I would like to acknowledge the other chaplains who are with us today. At the table with me, of course, is Major Shaun Yaskiw. Shaun is a reserve chaplain, an ordained minister in the United Church of Canada. Shaun is the member of our staff who is responsible for reserve and cadet chaplaincy. He has a very unique experience and perspective to share.
Also with us today in a supporting role, we have Lieutenant-Colonel Barbara Putnam, who is a Baptist pastor and the deputy director of chaplaincy services, responsible for chaplain recruiting, education, training, and policy. And last, but not least, is Lieutenant-Colonel Andre Gauthier, who is a Roman Catholic pastoral associate and our deputy director of chaplain operations. Andre is also a trained specialist in pastoral counselling. Prior to joining our staff just last month, he was employed in the trauma stress clinic in Valcartier.
All three of these chaplains are veterans of our mission in Afghanistan. They are extremely experienced and capable chaplain leaders. I'm blessed to have them as part of my staff, and grateful for their presence with us today.
Thank you.
Thanks to both of you for joining us and to your colleagues who have joined as support in identifying the range of services provided. Of course, ill and injured soldiers need spiritual care, as well as physical and mental health care, and thank you for that.
I know that part of your role is that of advocate, and I know that in many cases the chaplain is the first point of call. We've heard a number of times that particularly the people suffering psychological injury are afraid to come forward. They're concerned about their career, about it being a career-ending move, etc., so you and your colleagues are the first point of call. I understand that it would be a difficult situation for you to be in, so I'd like you to comment on that, your role there, and how you get them to get the help they need.
Second, we just heard from Colonel Tien that in studies of deaths in the military over the past 20 years, suicide is I think in the top four. It's very obviously a concern as the cause of death for anyone, and it would be particularly so for faith-based professionals such as yourselves in terms of understanding the despair involved. I'm just wondering whether you share the same concern about the level of suicide amongst our forces.
Also, what needs to be done to improve the situation? What more care do they need? What more attention do they need? What more help do they need?
:
I'm very satisfied that the help is there for them. What troubles me is that, despite very strong efforts on the leadership's part and on the part of peer support, there still remains stigma.
People are afraid to acknowledge their hurt and their need for assistance, so anything that we can do to help encourage them.... We do that primarily by establishing a relationship with them first. Our chaplains are deployed at the unit level, so they're working with these personnel day in and day out. They try to get to know them and to be known by them.
When they're struggling with an issue, it's very difficult for them to leave unit lines, walk across, go into a mental health clinic or a doctor's office, and acknowledge that they have those challenges. That first step is challenging for them. Coming to their chaplain in the unit, whom they know and they work with, is an easier first step. That chaplain often is doing some triage work. You're helping them to see that sharing that concern with the chaplain didn't make it worse and that sharing it with the other caregiving professionals won't make it worse either.
We accompany them. We help to bridge them in their need, to meet them in their need, and we bridge them to the resources that are available to them. Sadly, we are not successful in every instance. Sadly, there are cases where that doesn't happen. We have to continue to strive to make people aware of the resources that are there, to help them find the ability to acknowledge their pain, to seek out the care that is there for them, and to journey with them through that.
Padre, it's delightful to have you here today. Padre and I served in LFCA headquarters together back in the day. I know the challenges you faced there, including some of those godless, soulless people we refer to as engineers.
Some hon. members: Oh, oh!
Mr. Ted Opitz: They're best treated with holy water and a cross.
Thank you so much for being here. I truly know the challenges you face. On a serious note, I know how hard it is to deal with a lot of the troops, especially through all the deployments you've been on, and through the early years especially, as we got into Bosnia, which were some of the more challenging years.
Padre, for the sake of the committee, what is the role of the chaplain? How do you support our men and women in uniform? You might want to describe the chaplaincy on each base—because there's a lot of work to do on each base—whether you're deployed, and especially for the rear party. Speaking of the rear party, what are some of the challenges you face, being among those first approaching the families and notifying them of a fatality? Can you talk about some of those issues?
:
We're structured as teams—that's key—and not just chaplain teams that are multi-confessional, multi-faith ecumenical teams, but interdisciplinary teams. We work hand in hand with the chain of command, which has the responsibility to care for our men and women in uniform, and all aspects of that care, including their spiritual well-being. We're a primary resource for assisting commanders to do that. We work alongside the medical care professionals, the family resource centres, etc. There is a thorough team approach to how chaplain services are structured at the tactical level on our bases and in deployed settings.
You touch on a really significant issue. Obviously, when chaplains prepare and deploy into theatre with our troops, there's a focus on the unique aspects of that deployed ministry we train them for, equip them for, and support them in.
Another whole side of this equation stays on the home front, and those are the families who worry day and night. Every time there's a story on the news or a death or an injury in theatre, that happens to every one of those families, in a sense. They're all caught up in that. I've often felt that, as challenging as the work is for the chaplains who are deployed in theatre, those who are accompanying the families and supporting them on the home front are sometimes even more challenged.
You are absolutely right that chaplains have an integral role to play in one of the most awful parts of this occupation, and that's joining an officer to go to the door, to the home of a family who has lost a son or daughter, husband or wife. To be with the notification officer at that point, as well as with the family, as we begin to deal with the terrible grief and pain and loss is sacred work, demanding work. We wish we didn't ever have to do it, but we know that our presence there can make a difference, and we seek to do that well.
:
I would think that there probably is a percentage of folks who might see that as a barrier.
Anecdotally, when I was a seagoing chaplain there was a tradition in the Canadian navy and in the Royal Navy where chaplains didn't wear rank at sea because it was seen that the rank itself might become a barrier for the sailors to seek the chaplain out as somebody who could be of support to them. I never felt any concern about taking the rank down because in our professional military there is a great rapport and working relationship among all ranks. There is a team approach.
There are obviously differences in responsibility, and job, and so forth, but I never saw the rank as the barrier. I saw the cross that I wore and the collar that I wore.... Because, you're right, there are a good number of folks in our culture and society for whom religious leaders, people who have a leadership role within organized religion, are seen somehow as distant or out of touch or even worse. There might be pain or injury that was caused in an individual's life by organized religion, judgment felt, and so forth.
Trying to overcome those barriers is an important part of what every chaplain needs to do when they're assigned to a unit, and it really does start by meeting them on their turf, journeying with them, getting to know them, and developing a relationship. I can honestly say that while not every soldier, sailor, airman, or airwoman in the forces.... In fact, the vast majority of them do not go to church or synagogue or mosque on any kind of regular basis, but they know who their padre is. They know how their padre can be a source of help to them, an encouragement to them, and the issues that they might identify they would never identify as being religious issues. They might not even use the term “spiritual issues”, but there is a spiritual dimension to those concerns.
I will not use the same kind of qualification. As an infantry officer, he's doing his job very well. We are opening the way for him to be able to fight.
Thank you very much, Padre, for coming to our committee. I appreciate it.
First of all, I would like to commend you on the work you are doing in the forces. From my experience in setting up Meaford base, I saw that for a lot of young soldiers, if they had a problem they went first to the padre. That is a very important thing. Before going to anybody else, they went with their problems, with their issues, to the padre. So I think the padre has a very important role in serving the men and women in uniform.
With respect to your providing spiritual and multi-faith religious support to Canadian Forces personnel and their families, what would you say are the main needs of forces personnel and their families? I am putting this in two contexts. First, on the base, young military members go through the training phase, and they can have familial problems, etc., on the base. As well, what are the problems they can face when they are deployed overseas?
I note that especially Kandahar, in Afghanistan, was giving a specific new dimension to the conflict and also to your role in terms of the loss of soldiers' lives. The soldiers were losing their buddies, the families were losing people, and so on.
Here I just want to commend somebody from your branch, someone I know very well, and that's Captain Phil Ralph. He is one of the founders of Wounded Warriors. I need to mention this, because he didn't stop only at one side in providing counselling; he went a step forward in providing assistance after injuries, taking care of the wounded warriors.
One of the things I think we need most, in order to tackle the challenges that are before us as a military community, is a sense of community. It's hard to achieve that. It's harder today, perhaps, than when we had bases where everybody was posted. There were some downsides to that, too. You had no privacy, in a sense.
I think the biggest risk, whether you're a soldier who's deployed or a family member on the home front, is isolation, isolating yourself from resources that are there to support you. I think it needs to be the full suite—the family, other members of the unit, the family resource centre, faith communities, etc. I think whatever problem we're facing becomes less daunting when we engage with others to tackle it together.
How do you build community when people are naturally separating themselves from one another and living in a more isolated and perhaps more virtual context? Maybe we need to focus on how to leverage virtual technology to bind people together even more powerfully than we've done in the past.
Community—togetherness—is the most essential element, I believe, to tackling the challenges that the military will face moving forward.
[Translation]
Recruitment remains one of our biggest challenges. It's not necessarily a matter of available candidates in Canada; it's a matter of age.
[English]
We are finding that in most of the seminaries, for example, across Canada, the average age of theological students is much higher today than it was two decades ago. So having folks who would be available and able to come and have a career as a military chaplain is a challenge.
There are certainly difficulties when it comes to finding Roman Catholic priests. You're absolutely right: we have a real shortage everywhere in Canada. One of the things our chaplaincy has done to address that is to employ Roman Catholic pastoral associates. Padre Gauthier who is with us here today is now ordained as a deacon. He started as a pastoral associate and is now a deacon. We employ lay chaplains in the Roman Catholic chaplaincy, and a good number of our lay chaplains in the Roman Catholic chaplaincy are women.
We have women chaplains from many different denominations, and we even had a female rabbi serving with us for a period of time. She's reached retirement age and is no longer in the service. There are no limitations to their employment. Our female chaplains can serve in any unit, in any place, and at any rank level, just as the other chaplains.
Colonel, thanks to you and your team for this session. It really is hugely important to our study.
You have a unique take on the recovery process of the ill and the injured. I'm going to give you a double- or a triple-barrelled question here, but you mentioned that the woundedness of those who are injured is partly spiritual. Tell us about the spiritual side of healing in your experience. This would be subjective, I'm sure. Is it a leading indicator, a lagging indicator? Is it something that goes alongside physical recovery? Give us a bit of perspective on that.
Second, our Canadian Forces go into operations, deployments, with excellent morale rooted in their values, rooted in their faith in many cases. How do they come back with those values and that faith when they are ill and injured?
I've certainly heard stories, which tend to be the ones that come to the fore, where the spiritual side of the person who is a victim of an attack has been deepened, but you have a much broader experience. I'd love to hear your perspective.
Finally, you mentioned the commitment to diversity. We all celebrate it in your service and your branch. I come from a very diverse riding. Many of us around the table do. Do we have Orthodox priests? Are we looking at Hindu pandits, Buddhist monks? Do we have diversity among the Muslim representatives of the chaplaincy at the moment, Shia, Sunni etc.?
I know that wasn't one question, Chair, but I think we might have a little more time.
:
I agree with you. I think that for a number of people their faith becomes shattered by these experiences. Other people come back deepened, deepened in a belief and commitment that what they were engaged in was of incredible value and that they made a significant difference. Others will come back having lost their sense of God. On that spectrum, it's pretty tough to know what might have caused that divergence of opinion. The important piece, from our perspective, is to meet them wherever they're at on that spectrum and to help them wrestle with the consequences and the questions involved in where they're at.
I've always said that for a chaplain the spiritual agenda is never ours. It is that of the soldier, the sailor, the airman, or the airwoman who we're dealing with, or the family member, and our job is to meet them where they're at and to journey with them on a spiritual journey that is properly their own, giving them all the support and resources we can to accomplish that.
Regarding the question of diversity, yes, we do have an Orthodox chaplain in the chaplaincy, and I believe we're recruiting another one this year. We have I think three Muslim chaplains at the moment; they're all Sunni. The Muslim member of the interfaith committee, which is a civilian credentialing committee that has a statement of understanding with the minister, is able to endorse Shiite Muslims as well, if one were to apply and be accepted for service.
Essentially, there are 11 members on that body, that interfaith committee, and collectively they represent some 60 different faith groups and denominations in Canada. That, according to the 2001 statistics from Statistics Canada, would represent about 74% of the Canadian population. There are groups that don't have representation there yet, but we have not had applications from those groups.
I don't know where the diversity will go in the future. We certainly have policies and protocols by which we would handle applications for endorsement and potential recruitment from other faith groups. I expect that some of that increasing diversity may manifest itself more quickly within our reserve communities than in the regular force, because we have a greater level of diversity in our reserve community as well.
Certainly one of our ongoing roles and ongoing challenges is how we help foster community. Padre Fletcher mentioned that earlier.
Establishing, maintaining, and nurturing community within the reserve has its own unique dimension. Certainly reserve chaplains are themselves situated within their own civilian communities. They have a unique role as that intersection point within many of our smaller communities, which may have limited resources, whether those are health care resources, mental health resources, social support networks. Often it's the local parish priest, or in many places in Quebec right now, it's the school chaplain or school counsellor, who may also be a reserve chaplain. They are that focal point, around which they intentionally try to build community.
It's something we are intentionally trying to do within the reserve. How do we give reserve chaplains the tools, the resources, necessary to be able to do, in that context, what they do quite naturally in their civilian lives? That is, again, to help establish and nurture community, to meet the specific needs of those reservists and their families who may feel isolated. When isolation grows, along with isolation grows despair. It's that loss of hope that we're continually trying to work against, to help people, wherever they are in their spiritual journey, find places of hope and meaning where that's been damaged.
The question was whether you are serving other faiths. If I remember correctly, having spoken to some of the chaplains in Trenton, you are fully capable of conducting.... A Roman Catholic priest might perhaps know, because it's so close, the Anglican faith. And the United Church minister would know a Lutheran service or have a connection. So I want to thank you for that. I know you answered that partly.
I have a couple of really quick questions, because time is running short.
In times of need, even people who really don't believe in God sometimes—I'm told—go to see a chaplain because they just need a shoulder in order to express their isolation and despair, or they just need somebody to talk to who they know won't rebuff them because they don't believe. They know they will receive a welcoming ear. I wonder if you could talk about that as well as about your methodology in dealing with the isolation, loneliness, and despair, and talk about some of the mechanics.
By the way, I understand fully, having done 30 years of police work, how terrible it is when you have to tell somebody that someone really close—a son, daughter, or father—has died in a traffic accident, and when you're a young officer it really does help when you have the local priest or minister there to do that.
:
You are absolutely right. A good chunk of folks who come to see us aren't coming because they have what they would identify in any way as being a religious question or a spiritual question. They're coming because they see the chaplain as an easy resource to access, because the chaplain is where they are. They don't actually have to go to a medical clinic or to the chapel even to find the chaplain, because the chaplain is in their unit lines. Seeking the chaplain out and having that first conversation there is just easier for people to do, and we hope to then make it easier to get them to a resource that might be more appropriate.
One of the important things for every chaplain to know is the limit of their competency and ability to care. I have to know when somebody needs something that I can't provide, and my job is to not just send them there but to actually take them there and to journey with them. That's vital.
We also do some of what Father Mulcahy did. We might call a bingo game or do that sort of thing as well.
With regard to isolation, I've often said that I get paid to have coffee. Chaplains wander around. We spend a lot of time, kind of like a beat cop, in a sense. We wander. We loiter with intent.
Some hon. members: Oh, oh!
Col John Fletcher:That could be dangerous. But we seek people out and we ask them those questions. You might have to ask them two or three times, “How are you doing?” Because the first time you'll just get the answer. You look them in the eye, and you spend time connecting with them. You will identify folks who have retreated into themselves, who have maybe just got something on their heart or their mind that has shut them down a bit or cut them off a bit. We encourage buddy care—to go out and do that among themselves.
Asking tough questions or heartfelt questions can be tough, but it's better than not asking the question, even if it's, “Are you thinking of killing yourself or doing harm to yourself?” We're afraid to ask that question, because we think we might give somebody the idea to do it. You never will, but you might give them permission to really say what's going on.
It's old-fashioned wandering around and meeting people and spending time with them that will overcome a good deal of that sense of isolation and will build community. I don't think there's any shortcut to that.