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View Emmanuella Lambropoulos Profile
Lib. (QC)
View Emmanuella Lambropoulos Profile
2020-02-06 17:45 [p.1062]
Madam Speaker, it is important that all Canadians have confidence in their government and institutions, which is why it is important to make sure these bodies are there to help support them and provide a place they would be able to complain to.
When an agency oversees its own complaints, we never know what the outcome is and we never know exactly who is checking the complaints. Having a second body able to do this is important to help gain the confidence of Canadians. Canadians need to know these services are there to protect them, first and foremost, and if they do not have good experiences with agencies, such as the CBSA or other agencies, it is important they have a place to make that complaint.
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