42nd Parliament, 1st Session (December 3, 2015 - September 11, 2019)

Immigration and Refugee Board's Appointment, Training and Complaint Processes

Report and Government Response

Report 20: Responding to Public Complaints: A Review of the Appointment, Training and Complaint Processes of the Immigration and Refugee Board
  • Adopted by the Committee: June 19, 2018
  • Presented to the House: September 17, 2018
The Committee is studying settlement services provided for newcomers. The study will focus on the range of services available and best practices in service delivery; criteria for measuring success; gathering information on the supply of and demand for services and their funding; and current partnerships with the provinces, territories and organizations providing services.


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