OAG PERFORMANCE Audit OF INFORMATION TECHNOLOGY INVESTMENTS at CBSA Management Response and Action Plan
The Canada Border Services Agency should ensure that all elements of the Project Portfolio Management Framework are implemented and strengthen its governance of IT investments by: · Updating its Agency Investment Plan and Annual IT Plan and incorporating all significant capital projects, the Agency's capacity to undertake the projects, and the financial investment required; · Defining and completing its target enterprise architecture and using it to provide direction on how projects should be prioritized and scoped to avoid redundancies; and · Completing an IT project portfolio risk profile, by building on the Beyond the Border IT portfolio risk profile to understand how the risks affect the IT portfolios.
RECOMMENDATION 2 The Canada Border Services Agency should ensure that project requirements are met and measures are defined to assess if the projects deliver expected benefits.
RECOMMENDATION 3 The Canada Border Services Agency should establish clear procedures and practices on how the information for the project dashboards is collected, reported and enforced to ensure consistent and complete project status reporting for its portfolio of IT projects.
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